🚚 Shipping Policy – KovaExtCity

Effective Date: December 25, 2025
Expiration Date: December 25, 2026

At KovaExtCity (“Company,” “we,” “our,” or “us”), we recognize that fast, reliable delivery is just as important as the quality of the fitness equipment you purchase. This Shipping Policy explains how we process, ship, and deliver your orders—whether you are a customer in the United States or shopping internationally.

By placing an order on https://kovaextcity.com, you agree to the terms outlined in this policy.

⏳ 1. Order Processing Times

• ✅ Standard processing takes 1–3 business days (excluding weekends and public holidays).

• 🕒 Orders placed after 3:00 PM CST will be processed on the next business day.

• 🔔 In cases of out-of-stock or backorder items, our team will contact you immediately with updated restock estimates and alternative options.

We work diligently to ensure that your products are packaged securely and dispatched on time.

🚀 2. Shipping Methods & Delivery Estimates

We offer several delivery options to accommodate your needs:

• 🌍 International Orders: Delivery typically takes 7–20 business days, depending on customs clearance in your country.

• ⚠️ Delivery estimates may vary due to weather conditions, carrier delays, or unforeseen circumstances beyond our control.

💵 3. Shipping Fees

• 📦 Shipping fees are calculated automatically at checkout, based on weight, size, and delivery destination.

• 🎁 Free Shipping Offers: Occasionally, we may provide free shipping promotions for orders exceeding a certain value. Any such offer will be displayed at checkout.

• 🌍 International Orders: Customers are responsible for all customs duties, VAT, taxes, or import fees imposed by their country.

📍 4. Tracking Your Shipment

• ✉️ Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

• ⏱️ Tracking updates may take 24–48 hours to appear in the carrier’s system.

• ❓ If you do not receive a tracking number within 3 business days, please contact us at info@kovaextcity.com for assistance.

📦 5. Lost, Stolen, or Damaged Packages

We want every order to arrive safely. If problems occur:

• ❌ Lost in Transit: Contact us immediately if your order is delayed beyond the expected timeframe. We will work with the carrier to investigate.

• 🛑 Marked Delivered but Not Received: We are not responsible for packages marked “delivered” by the carrier but not located by the customer. Please check with neighbors or your local post office.

• 📸 Damaged Orders: Notify us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no extra cost.

🌐 6. International Shipping Terms

• Customers are responsible for understanding and complying with their country’s import laws and regulations.

• We are not responsible for delays caused by customs holds or inspections.

• If a package is returned due to non-payment of customs duties or taxes, we will issue a refund minus original shipping costs.

🏠 7. Address Accuracy & Delivery Issues

• Customers must provide a complete and accurate shipping address at checkout.

• If the address is entered incorrectly and results in failed delivery or return, KovaExtCity is not liable.

• 📦 If a package is returned to us due to an incomplete or incorrect address, the customer may be charged additional shipping fees for reshipment.

📞 8. Contact Information

If you have any questions, concerns, or issues related to shipping and delivery, please contact us directly:

📍 Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
📞 Phone: (507) 754-5046
✉️ Email: info@kovaextcity.com
🌐 Website: https://kovaextcity.com