Payment Policy

Effective Date: March 7, 2025

At KovaExtCity (“Company,” “we,” “us,” or “our”), we provide secure and flexible payment options for our customers. By making a purchase through our website (https://kovaextcity.com), you agree to comply with the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We accept the following payment methods for online transactions:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: Secure online transactions via PayPal account or linked card

  • Bank Transfers: Available for bulk or wholesale orders (contact us for details)

  • Buy Now, Pay Later: Options may be available through third-party providers

All payments must be made in U.S. Dollars (USD).

2. Payment Processing & Security

  • Payments are processed immediately upon checkout.

  • We use SSL encryption and PCI-compliant payment gateways to ensure the security of all transactions.

  • KovaExtCity does not store your credit card or payment details.

3. Order Confirmation

  • Once payment is successfully processed, you will receive an order confirmation email with your order details.

  • If you do not receive an order confirmation within 24 hours, please check your spam/junk folder or contact our support team at info@kovaextcity.com.

4. Payment Authorization & Verification

  • We may require additional verification for high-value orders to prevent fraud.

  • If an order is flagged for review, our team will contact you via email or phone to verify payment details.

  • Orders that fail verification may be canceled, and the amount will be refunded.

5. Taxes & Additional Charges

  • Sales tax may apply based on your location and will be calculated at checkout.

  • Customers are responsible for any additional bank fees, currency conversion fees, or international transaction charges.

  • International buyers may be subject to import duties and customs fees, which are the buyer’s responsibility.

6. Payment Issues & Declined Transactions

  • If your payment is declined, please check the following:

    • Ensure your card details are correct (number, expiration date, CVV).

    • Verify that you have sufficient funds.

    • Contact your bank to confirm there are no restrictions on online transactions.

  • If you continue to experience issues, please contact us for assistance.

7. Refunds & Cancellations

  • Refunds are subject to our Refund and Returns Policy.

  • If an order is canceled before it is shipped, a full refund will be issued.

  • Refunds may take 5-10 business days to process, depending on your bank or payment provider.

8. Chargebacks & Disputes

  • If you have any issues with your order, we encourage you to contact us before filing a chargeback.

  • Unauthorized chargebacks may result in account suspension or legal action.

  • If a chargeback is found to be fraudulent, we reserve the right to pursue legal remedies.

9. Contact Information

For any payment-related inquiries, please contact us: