💵 Refund & Returns Policy – KovaExtCity
Effective Date: December 25, 2025
Expiration Date: December 25, 2026
At KovaExtCity (“Company,” “we,” “our,” or “us”), customer satisfaction is at the core of everything we do. We understand that sometimes a product may not meet expectations, arrive damaged, or simply not be the right fit. This Refund & Returns Policy outlines the rules, conditions, and processes for returning items and receiving refunds when shopping at https://kovaextcity.com.
By placing an order with us, you agree to the terms outlined below.
📌 1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
🆕 Unused Condition: Items must be unused, unassembled, and returned in their original packaging, including manuals and accessories.
⏰ Return Window: A return request must be submitted within 30 days of delivery.
🧾 Proof of Purchase: A valid receipt, order confirmation email, or invoice is required.
🚫 Non-Returnable Items: Certain categories are excluded, such as clearance items, final-sale products, customized or personalized goods, digital downloads, and perishable items.
📦 2. How to Start a Return
To initiate a return, please follow these steps:
✉️ Contact our support team at info@kovaextcity.com with your order number, product details, and reason for return.
📝 Our team will provide a Return Authorization (RA) number along with shipping instructions.
📦 Securely package the item, clearly marking the RA number inside the box.
🚚 Ship the item back to the return address provided using a trackable shipping method.
⚠️ Customer Responsibility: Unless the return is due to our mistake (e.g., defective or incorrect item), customers are responsible for all return shipping costs.
💳 3. Refund Guidelines
Once your return is received and inspected, here’s what happens:
✅ Approved Returns: Refunds will be processed to the original payment method within 7–14 business days.
❌ Rejected Returns: If the returned item does not meet eligibility requirements, it will be sent back to you with a clear explanation.
🚫 Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
🔄 4. Exchanges
We only replace products if they are defective, damaged, or incorrect upon arrival.
📅 Notify us within 7 days of delivery.
↔️ Exchanges will only be made for the same item originally purchased.
If the exact item is out of stock, we may provide an alternative product or a full refund.
🚫 5. Items That Cannot Be Returned
The following items are non-returnable and non-refundable:
❌ Final sale or clearance items.
❌ Digital products or downloadable software.
❌ Used, assembled, or damaged items after delivery.
❌ Items returned more than 30 days after delivery.
❌ Gift cards.
📸 6. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or not what you ordered:
📅 Notify us within 48 hours of delivery.
📷 Provide clear photos of the issue to help us process your claim faster.
✅ We will cover shipping costs and arrange for a replacement or full refund.
❌ 7. Order Cancellations
📦 Orders may be canceled before shipment only.
Once an order has shipped, cancellations are not possible and must instead follow the return process.
✅ If successfully canceled, a full refund will be issued to your original payment method.
📞 8. Contact Information
For assistance with returns, refunds, or product issues, you can reach us at:
📍 Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
📞 Phone: (507) 754-5046
✉️ Email: info@kovaextcity.com
🌐 Website: https://kovaextcity.com
💵 Refund & Returns Policy – KovaExtCity
Effective Date: December 25, 2025
Expiration Date: December 25, 2026
At KovaExtCity (“Company,” “we,” “our,” or “us”), customer satisfaction is at the core of everything we do. We understand that sometimes a product may not meet expectations, arrive damaged, or simply not be the right fit. This Refund & Returns Policy outlines the rules, conditions, and processes for returning items and receiving refunds when shopping at https://kovaextcity.com.
By placing an order with us, you agree to the terms outlined below.
📌 1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
🆕 Unused Condition: Items must be unused, unassembled, and returned in their original packaging, including manuals and accessories.
⏰ Return Window: A return request must be submitted within 30 days of delivery.
🧾 Proof of Purchase: A valid receipt, order confirmation email, or invoice is required.
🚫 Non-Returnable Items: Certain categories are excluded, such as clearance items, final-sale products, customized or personalized goods, digital downloads, and perishable items.
📦 2. How to Start a Return
To initiate a return, please follow these steps:
✉️ Contact our support team at info@kovaextcity.com with your order number, product details, and reason for return.
📝 Our team will provide a Return Authorization (RA) number along with shipping instructions.
📦 Securely package the item, clearly marking the RA number inside the box.
🚚 Ship the item back to the return address provided using a trackable shipping method.
⚠️ Customer Responsibility: Unless the return is due to our mistake (e.g., defective or incorrect item), customers are responsible for all return shipping costs.
💳 3. Refund Guidelines
Once your return is received and inspected, here’s what happens:
✅ Approved Returns: Refunds will be processed to the original payment method within 7–14 business days.
❌ Rejected Returns: If the returned item does not meet eligibility requirements, it will be sent back to you with a clear explanation.
🚫 Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
🔄 4. Exchanges
We only replace products if they are defective, damaged, or incorrect upon arrival.
📅 Notify us within 7 days of delivery.
↔️ Exchanges will only be made for the same item originally purchased.
If the exact item is out of stock, we may provide an alternative product or a full refund.
🚫 5. Items That Cannot Be Returned
The following items are non-returnable and non-refundable:
❌ Final sale or clearance items.
❌ Digital products or downloadable software.
❌ Used, assembled, or damaged items after delivery.
❌ Items returned more than 30 days after delivery.
❌ Gift cards.
📸 6. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or not what you ordered:
📅 Notify us within 48 hours of delivery.
📷 Provide clear photos of the issue to help us process your claim faster.
✅ We will cover shipping costs and arrange for a replacement or full refund.
❌ 7. Order Cancellations
📦 Orders may be canceled before shipment only.
Once an order has shipped, cancellations are not possible and must instead follow the return process.
✅ If successfully canceled, a full refund will be issued to your original payment method.
📞 8. Contact Information
For assistance with returns, refunds, or product issues, you can reach us at:
📍 Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
📞 Phone: (507) 754-5046
✉️ Email: info@kovaextcity.com
🌐 Website: https://kovaextcity.com