🛒 Sales Policy – KovaExtCity

Effective Date: December 25, 2025
Expiration Date: December 25, 2026

At KovaExtCity (“Company,” “we,” “our,” or “us”), we are committed to delivering premium-quality fitness equipment and outstanding service. This Sales Policy outlines the conditions and guidelines that apply whenever you purchase products through our official website, https://kovaextcity.com. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms below.

📌 1. General Terms of Sale

  • By submitting an order, you are entering into a binding purchase agreement with KovaExtCity.

  • All orders are subject to product availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or bulk purchasing beyond personal or business use.

  • Quantities per customer, household, or account may be limited in order to protect fair access to our products.

  • Prices are subject to adjustment without prior notice. However, once your order is confirmed, you will be charged the price displayed at checkout.

🛍️ 2. Order Process

  • Placing an Order: All purchases must be completed through our official website. Once your order is submitted, you will receive an automated acknowledgment email.

  • Order Confirmation: The acknowledgment email confirms receipt of your order but does not guarantee acceptance. Final acceptance occurs only after payment has been successfully processed and your items have been prepared for shipment.

  • Order Cancellation by Customer: Customers may cancel an order before it has been processed for shipment. After dispatch, the order will fall under our [Refund & Returns Policy].

  • Order Cancellation by Company: We reserve the right to cancel any order due to stock errors, pricing inaccuracies, or other unforeseen issues. In such cases, a full refund will be provided.

💳 3. Pricing & Payment

  • All prices listed are in USD and exclude shipping costs, applicable taxes, or international duties.

  • We accept multiple secure payment methods, including major credit/debit cards, PayPal, and other approved gateways.

  • Full payment is required at checkout before your order is processed.

  • In the event of a pricing or listing error, KovaExtCity reserves the right to correct the error and cancel or refund affected orders.

💰 4. Taxes & Duties

  • Domestic Orders (United States): Applicable sales tax will be calculated and applied at checkout in compliance with state regulations.

  • International Orders: Customers outside the United States are solely responsible for any customs duties, tariffs, VAT, or import fees required by their local authorities.

🚚 5. Shipping & Delivery

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Estimated delivery times vary depending on the chosen shipping method and destination. Delivery timelines provided are estimates only and not guaranteed.

  • Delays Beyond Our Control: We are not liable for shipping delays caused by third-party carriers, weather conditions, or customs clearance.

  • Lost or Damaged Orders: If your package is lost or arrives damaged, please notify us immediately at info@kovaextcity.com so that we may investigate and resolve the issue promptly.

📦 6. Product Availability & Limitations

  • While we strive to ensure all product listings are accurate, errors may occasionally occur in descriptions, availability, or pricing.

  • If an item becomes unavailable after your order is placed, we will notify you via email and provide alternatives or issue a full refund.

  • Certain products may be available in limited quantities. High-demand items may sell out quickly.

🛡️ 7. Warranties & Disclaimers

  • Many of our products come with manufacturer warranties that guarantee functionality within a specified timeframe.

  • Warranty coverage varies by product type—please refer to the individual product description for details.

  • Exclusions: Misuse, unauthorized modifications, or failure to follow instructions may void warranty coverage.

  • Disclaimer: KovaExtCity is not responsible for any injury, damage, or loss resulting from improper installation or use of our fitness equipment. Customers are advised to consult with a qualified trainer or technician when necessary.

🔄 8. Returns & Refunds

  • Customers seeking to return items or request refunds must follow our [Refund & Returns Policy].

  • Eligible returns must be in unused condition, with original packaging and proof of purchase.

  • Refunds will be issued to the original method of payment after the returned item has been inspected and approved.

📞 9. Contact Information

For all questions related to sales, billing, or product purchases, please contact us:

📍 Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
📞 Phone: (507) 754-5046
✉️ Email: info@kovaextcity.com
🌐 Website: https://kovaextcity.com