Sales Policy

Effective Date: March 7, 2025

At KovaExtCity (“Company,” “we,” “us,” or “our”), we are committed to providing high-quality products and services to our customers. This Sales Policy outlines the terms and conditions under which purchases are made on our website (https://kovaextcity.com).

1. General Terms of Sale

  • By placing an order on our website, you agree to comply with this Sales Policy.

  • All sales are subject to availability. We reserve the right to refuse or cancel any order for any reason.

  • We may limit or cancel quantities purchased per person, household, or order at our discretion.

  • Prices are subject to change without prior notice.

2. Order Process

  1. Placing an Order: Orders must be placed through our website. Once an order is submitted, you will receive an email confirmation.

  2. Order Confirmation: A confirmation email will be sent once the order is received. This email does not guarantee order acceptance.

  3. Order Acceptance: Orders are accepted once they have been processed and payment is successfully received.

  4. Order Cancellation: Orders can be canceled before they are processed for shipment. Once shipped, the order must be handled through our Refund and Returns Policy.

3. Pricing and Payment

  • All prices are listed in USD and are exclusive of applicable taxes and shipping fees.

  • We accept major credit/debit cards, PayPal, and other approved payment methods.

  • Payments must be made in full before the order is processed.

  • If there are pricing errors, we reserve the right to cancel the order and issue a refund.

4. Taxes and Duties

  • Sales tax will be applied where required by law.

  • International customers are responsible for any import duties, taxes, or customs fees applicable in their country.

5. Shipping and Delivery

  • Orders will be processed within 1-3 business days unless otherwise stated.

  • Shipping times vary depending on the destination and chosen shipping method.

  • We are not responsible for delays caused by third-party carriers or customs processing.

  • If an order is lost or damaged during transit, please contact us immediately.

6. Product Availability and Limitations

  • We strive to ensure all product listings are accurate; however, errors may occur.

  • If a product becomes unavailable after an order is placed, we will notify you and provide a refund or alternative option.

7. Warranties and Disclaimers

  • Our products are covered by any applicable manufacturer warranties.

  • We do not warrant that products will meet specific requirements beyond their intended use.

  • KovaExtCity is not liable for damages resulting from improper use of our products.

8. Returns and Refunds

  • Please refer to our Refund and Returns Policy for details on returning products and obtaining refunds.

9. Contact Information

For any inquiries related to sales, please contact us: